A pre-order is the act of purchasing a figure or statue that has not yet been produced or released. You can pay a deposit or full payment to reserve products. After pre-ordering a statue:

  1. Wait for production to complete.
  2. You’ll receive an invoice for shipping costs.
  3. Once paid, you’ll get a tracking number.
  4. Your statue will then be shipped to your address.

Pre-order Payment Options

1. Deposit Option: You will be charged a deposit at the time of purchase. Once your item is close to shipping, we will send you an invoice for the remaining balance and shipping fee.

2. Full Payment Option: You will be charged in full at time of purchase. Once your item is close to shipping, we will send you an invoice for the shipping fee.

Shipping Fee

The prices of pre-order items do not include the shipping fee, which will be charged separately.

When your item is ready to ship, we will calculate the shipping fee based on the actual weight and dimensions of the package and send you an invoice for the shipping fee.

Est Release Time

Est Release Time for pre-order item is provided by the manufacturer or studio and are subject to change without notice, delays may occur due to production issues, holidays, weather, etc.

Note: Due to the fact that pre-order item arrival dates are estimates only and can be affected by events beyond our control, we do not recommend purchasing pre-order items for birthdays or other special occasions.

Pre-order Cancellation / Refund Policy

“Pay in Deposit” secures your ownership of a GK statue at a minimum price before it’s completed. As production nears completion, you’ll receive an email with photos showing your statue’s progress. At this time, you’ll also receive an invoice for the remaining balance (full price minus your deposit).

Please note: The deposit is a partial payment that initiates production. Once you’ve paid the deposit, the studio will begin creating your statue. This is why deposits are generally non-refundable.

If you’d like to cancel your order, please feel free to contact our custumer service via email [email protected]. We’ll reply you within 1-2 working days.

1. Pre-order with Deposit

If the order is cancelled within 72 hours of the order date, the deposit will be refunded. If the order is cancelled after 72 hours (3 days), the deposit will not be refunded.

In some case that deposit is refundable:

  1. Pre-order quantities which not reach minimum producing quantities, in this case we will email you and give you fully refund.
  2. Studio takes money and disappear, for some new studios, unfortunately that’s happened few times. But in this case, we will cover your lost and give you fully refund.

2. Pre-order with Full Payment

If a pay in full order is cancelled within 3 days of the order date, a full refund will be given. If the order is cancelled after 3 days, the deposit amount will be kept, the remaining amount of the item price will be refunded.

In certain situations, a full refund is available:

  • Insufficient pre-orders: If the minimum production quantity isn’t reached, we’ll notify you by email and provide a full refund.
  • Studio default: In the rare event that a studio takes payment and ceases operations (which has occasionally happened with new studios), we will cover your loss and issue a full refund.